Hoi An Private Tours
Da Nang Private Tours
Imperial Hue Private Tours
Golden Bridge (Ba Na) Private Tours
Private Shore Excursions from Tien Sa & Chan May Ports
FAQ+Payment
FAQ+Payment

Hoi An Private Tours
Da Nang Private Tours
Imperial Hue Private Tours
Golden Bridge (Ba Na) Private Tours
Private Shore Excursions from Tien Sa & Chan May Ports

FAQ+Payment

FAQ

Payment & Cancellation Terms & Conditions

Private Day Tours

Payment
To secure your booking, we ask for a deposit of just $US30. We use the international PayPal Bank for simple payment and your security. Your booking will be confirmed on receipt of deposit payment. Receipt of your deposit by our company will indicate you have read our payment/cancellation terms and they are acceptable to you.The outstanding balance is due at the end of your time with us in USD or VND (our local currency) or by credit card. Other major currencies can be accepted – please ask.
We can accept full pre-payment before arrival to reduce the amount of cash carried and will forward a PayPal Bank invoice on request. There is no extra cost for this service.

Cancellation Policy
100% deposit return – if Private Day Tour is cancelled by you 14 days or more before arrival date
50% deposit return – if Private Day Tour is cancelled by you between 14 & 7 days before Tour date
0% deposit return – if Private Day Tour is cancelled by you 7 days or less before arrival date or for ‘no-shows’ at the agreed ‘Meet & Greet’ location

Special Tour Packages

Payment
We request a deposit of 30% of full Special Tour Package price, payable on receipt of our PayPal Bank invoice. Your booking will be confirmed on receipt of payment. Receipt of your deposit by our company will indicate you have read our payment/cancellation terms and they are acceptable to you.
The Special Tour Package balance is payable at the end of your time with us in cash – USD or VND (our local currency) are our preferred currency. Credit Cards and other major currencies can be accepted, please ask. On request, we can accept larger pre-payment before arrival to reduce the amount of cash carried.

Cancellation Policy
100% deposit return – if Special Tour Package is cancelled by you 28 days or more before arrival date
50% deposit return – if Special Tour Package is cancelled by you between 28 & 14 days before arrival date
0% deposit return – if Special Tour Package is cancelled by you 14 days or less before arrival date or for ‘no-shows’ at the agreed ‘Meet & Greet’ location

Private Shore Excursions

Payment
We request a 40% deposit of the total Shore Excursion price, payable on receipt of our PayPal Bank invoice – your booking will be confirmed on receipt of deposit. Receipt of your deposit by our company will indicate you have read our payment/cancellation terms and they are acceptable to you.
The Shore Excursion balance is payable at the end of your time with us in cash – USD or VND (our local currency) are our preferred currency. Other major currencies can be accepted, please ask. On request, we can accept larger pre-payment before arrival to reduce the amount of cash carried on-shore.

Cancellation Policy
100% deposit return – if Excursion is cancelled by you 28 days or more before arrival date
50% deposit return – if Excursion is cancelled by you between 27 & 14 days before arrival date unless your Excursions ‘slot’ can be rebooked, in which case you will receive a 100% deposit return
0% deposit return – if Excursion is cancelled by you 13 days or less before arrival date, or for ‘no-shows’ after the ship has docked.

Cancellation where the ship is unable to dock – Force Majeure reasons
Your deposit is used to pay port and other fees in advance of your visit. This is a legal requirement in Vietnam. In the very unlikely event your ship is unable to dock at Tien Sa or Chan May ports, or a tender can not discharge passengers, we will negotiate with the Vietnam Port Authority Agents to minimize port fee charges – please note that full repayment is not guaranteed by the Agents.
Additionally, our drivers and guides may be at the port waiting for your ship’s arrival, they do need paying for their time.
We reserve the right to retain our total NET costs paid and not recoverable in advance of your Shore Excursion. Any monies available above our NET costs from your deposit will be refunded to you if available. This will be calculated on a case-by-case basis.

Private Transfers

Payment
Full payment in advance, and on receipt of our PayPal Bank invoice – your booking will be confirmed on receipt of payment.

Cancellation Policy
100% payment return – if Private Transfer is cancelled by you 14 days or more before pick-up date
50% payment return – if Private Transfer is cancelled by you between 7 & 14 days before pick-up date
0% payment return – if Private Transfer is cancelled by you 7 days or less before pick-up date or for ‘no-shows’ at pick-up location

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